Business process re-engineering
Course Overview
Business process re-engineering is a business management strategy focusing on analysis and design of workflows and processes within an organization. It aims to assist organizations fundamentally re-think how they work to significantly improve customer service, reduce operational costs and become strong competitors.
Organizations undergo restructuring by focusing on the basic framework and design of their business processes. Broadly, there are three phases in the re-engineering process—planning, re-design and implementation. It has various elements of re-structuring too.
These include process-related, technology-related and organization-related elements. Business process re-engineering is focused upon re-engineering around outcomes rather than tasks and helps link parallel activities rather than only connect the results.
Organizational Benefits
- Trained and experienced professionals to drive business process re-engineering within the organization
- Significant changes in performance, both organizational and individual
- Healthy competition within operations, leading to increased efficiency
- Introduction of unconventional thought approaches, thus resulting in innovative ideas and related actions that positively impact organizational success
- Increased quality and turn-around-time for response to customer concerns or preferences
- A more customer-oriented organization
- Increased market share and profitability as a result of increased performance and happier customers
- Greater credibility and brand value
Personal Benefits
- Complete knowledge and information about business process re-engineering
- Increased knowledge, confidence and experience to partake in or independently drive business process re-engineering in one’s organization
- Adequate confidence and knowledge to train other professionals on business process re-engineering
- Increased knowledge, exposure and skill set to drive business process re-engineering in other organizations, thus increasing the scope for career growth and progression
- Ability to influence significant changes in business performance and quicker responsiveness to customers, thus fostering organizational growth and development
- Greater experience and knowledge to work with advanced tools, techniques and concepts to successfully implement business process re-engineering in one’s organization
- Enhanced capabilities, skill set and perspective to introduce an unconventional thought process among all employees
- Increased knowledge and experience to divert focus and attention to customer requirements and responsiveness to customer needs, thus fostering an increase in organizational market share and profitability as well as credibility
Course Outline
The course covers the following topics regarding business process re-engineering and its importance to business process improvement:
Module 1 - Principles of Business Process Re-engineering
- Organize around outcomes, not tasks
- Identify processes and priorities as per re-design urgency
- Integrate information processing into real work
- Treat geographically dispersed resources as centralized
- Link parallel activities instead of integrating only results
- Put the decision point where work performed; build control into processes
- Capture information once and at the source
The course covers the following topics regarding business process re-engineering and its importance to business process improvement:
Module 2 - Three-Phased Approach to Business Process Re-engineering
- Planning
- Re-design
- Implementation
Module 3 - Aspects of Re-engineering
- Fundamental
- Radical
- Dramatic
- Processes
Module 4 – Elements of Business Process Re-engineering
- Process-related elements
- Technology-related elements
- Organization-related elements
Module 5 – Steps in Business Process Re-engineering
- Envision new processes
- Initiate change
- Process diagnosis
- Process re-design
- Reconstruction
- Process monitoring
Module 6 – Business Process Re-engineering Tools and Techniques
- Purpose analysis
- Competitiveness comparison
- Process quality management
- Strategic capacity analysis
- Critical success factors versus performance drivers’ analysis
- Change management
- Brown paper flowcharting
- Process activity analysis
- Waste analysis
- Ownership analysis
- Resource domination analysis
- Product lifecycle analysis
- Brown paper flowcharting
- Process activity analysis
- Pareto analysis
- Segmentation
- Input/Process/Output diagrams
- Control systems design
- Measures of performance design
- Culture development
- Postponement and mass customization
- Risk analysis, SWOT and FMEA
- Simulation
Module 7 – Success Factors of Business Process Re-engineering
- Business process re-engineering team composition
- Business needs analysis
- Adequate information technology infrastructure
- Effective change management
- Ongoing continuous improvement
Module 8 – Benefits of Business Process Re-engineering
- Radical changes in performance
- Competitiveness in operations
- Unconventional thought approaches
- Noticeable pace and quality of response to customer needs
- Structure focusing on customer
- Increased market share and profitability
- Improved cycle times, cost ratios and quality
Module 9 – Risks of Business Process Re-engineering
- Resistance to change
- Drawbacks to business process re-engineering
- Higher demands for workers
